What's in this Course?
Course: Customer Service Excellence The Customer Service Excellence course is designed to help individuals and businesses enhance their customer service skills and create exceptional experiences for customers. Participants will learn effective techniques to handle customer interactions, improve satisfaction, and resolve complaints confidently. By the end of this course, you will have the tools to elevate customer service standards, foster long-term relationships, and improve overall business success. Course Duration: 7-10 hours Format: Online, self-paced Pricing: 1-4 Users: $200 per user 5-9 Users: $180 per user (10% discount) 10+ Users: $160 per user (20% discount) All prices are exclusive of GST For multi-user pricing, please contact us at info@apexworkplaceacademy.co.nz. Course Includes: ✅ Interactive reading materials ✅ Engaging videos ✅ Module-based quizzes ✅ Certificate of completion upon passing the final assessment This course is developed in alignment with recognized customer service standards and guidelines, including: ISO 9001:2015 – Quality Management Systems Customer Service Institute of Australia (CSIA) Standards WorkSafe New Zealand Guidelines – Customer Interaction Management The Privacy Act 2020 (NZ) & Privacy Act 1988 (Australia) ISO 10002:2018 – Guidelines for Complaint Handling in Organizations NZ Business Excellence Framework (NZBEF) – Service and Customer Focus ISO 10001:2018 – Customer Satisfaction Codes of Conduct ISO 10004:2018 – Customer Satisfaction Monitoring These standards ensure the course provides practical, compliant strategies for delivering excellent customer service and maintaining high-quality service standards.